Terms and Conditions

Version: 18 August 2026

1. Scope

The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

2. Contracting party, conclusion of contract, correction options

The purchase contract is concluded with Ipanema Beauty UG (haftungsbeschränkt), Pappelallee 78/79, 10437 Berlin, Germany.

By listing the products in the online shop, we make a binding offer to conclude a contract for those items. You can first place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order, by using the correction aids provided and explained in the checkout process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking the order button. Immediately after submitting the order you will receive a confirmation by email.

3. Contract language, storage of the contract text

The contract is concluded in English.

We store the contract text and send you the order data as well as these terms and conditions in text form. You can also view the contract text in your customer account.

4. Delivery terms

Shipping costs may apply in addition to the stated product prices. You will find further provisions on shipping costs on our shipping and delivery page and in the checkout process.

We deliver by dispatch only. Collection of the goods in person is not possible.

5. Payment

In principle the following payment methods are available in our shop. Which payment methods are offered in an individual case can be seen in the checkout process.

Credit and debit card

When placing the order you provide your card details. After you have been verified as the legitimate cardholder, the payment transaction is carried out automatically and your card is debited. Depending on the order route, processing takes place via Shopify Payments or via Airwallex (Netherlands) B.V., Netherlands.

Apple Pay and Google Pay

In order to pay via Apple Pay or Google Pay, you must be registered with the respective provider, have activated the function, verify yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after the order has been placed.

PayPal

During the checkout process you will be redirected to the PayPal website. In order to pay the invoice amount via PayPal, you must be registered there or first register, verify yourself with your access data and confirm the payment instruction to us. After the order has been placed, we ask PayPal to initiate the payment transaction.

Klarna

Klarna's payment methods, in particular purchase on invoice and instalment purchase, are arranged via Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands, with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Payment is made to Klarna in each case. For purchase on invoice and instalment purchase, Klarna carries out an identity and credit check. Klarna's terms and conditions and privacy policy apply in addition and are available at https://www.klarna.com/de/agb/.

Swish

In Sweden we offer you Swish as a payment method. Processing takes place via Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands. You confirm the payment in your Swish app, and the payment transaction is carried out immediately afterwards.

6. Retention of title

The goods remain our property until full payment has been made.

7. Right of withdrawal

Consumers have a statutory right of withdrawal. We voluntarily grant you a withdrawal period of thirty days, extended compared with the statutory period of fourteen days. For details please see our withdrawal policy, which also contains the model withdrawal form.

8. Subscriptions

We additionally offer individual products on a subscription basis. With a subscription we deliver the selected products to you at the interval you set during the checkout process, until you end the subscription. The specific delivery intervals, prices and quantities are shown to you before you place the order and repeated in the order confirmation.

You can end, pause or change your subscription at any time and without giving reasons, effective at the end of the current delivery period. You can do this via the link to the subscription management in your order confirmation, via your customer account or informally by email to support@try-vaya.com. We may no longer be able to stop deliveries that have already been initiated; in that case your right of withdrawal applies to the delivery concerned.

We inform you in good time by email before each subsequent delivery. We notify you in advance of price changes for future deliveries; you may then end the subscription.

9. Transport damage

If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact us without delay. Failing to make a complaint or to contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular for your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurer.

10. Warranty and guarantees

Statutory liability for defects applies.

Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on dedicated information pages in the online shop.

You can reach our customer service on weekdays from 9:00 to 18:00 at support@try-vaya.com.

11. Liability

We are always liable without limitation for claims based on damage caused by us, our legal representatives or our vicarious agents

• in the event of injury to life, body or health,
• in the event of an intentional or grossly negligent breach of duty,
• in the event of guarantee promises, insofar as agreed,
• insofar as the scope of the Produkthaftungsgesetz (the German Product Liability Act) applies.

In the event of a breach through slight negligence by us, our legal representatives or our vicarious agents of material contractual obligations, the fulfilment of which is what makes the proper performance of the contract possible in the first place and on the observance of which the contracting party may regularly rely (cardinal obligations), liability is limited in amount to the damage foreseeable at the time the contract was concluded and typically to be expected.

Claims for damages are otherwise excluded.

12. Dispute resolution

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration body.

13. Protection of minors

If your order includes goods whose sale is subject to age restrictions, we use a reliable procedure involving a personal identity and age check to ensure that the person ordering has reached the required minimum age. The carrier hands over the goods only after the age check has been carried out and only to the person ordering in person.